FAQ – Engager iOS

If you are having issues with your app, such as trouble downloading content, contacts, accounts, meetings, connection or log-in errors, following suggestions may solve the problem.

These suggestion should be implemented to a limited degree, meaning should the issue be recurring or suddenly appear for multiple users at the same time, Agnitio Support should be contacted, as the problem may be global.

The suggestion are listed according to impact it has on the application, lowest to highest. 

If you are having problems downloading content, contacts, calls, accounts:

• Log out and log in
• Log out, close the application
• Log out, close the application, reset cache
• Log out, close the application, restart the tablet
• Connect to a different network
• Reset the application – This will reset all data (app database remains) and it is advisable that you submit finalized calls to the server before taking this action
• Delete the application – This will delete all data and it is advisable that you submit finalized calls to the server before taking this action

If none of the above works, contact Agnitio Support. It may be the content/items itself causing the error.

If you are having trouble logging in on Engager

• Check password
• Check internet access

Engager for iPad has automatic synchronization to be every 5 minutes.

You can from Contacts and Accounts tab either select a contact or an account, respectively. Next, tap on the Call history icon and lastly tap on the synchronization icon in the upper right corner. 

You will most commonly use this feature if you got a new device or performed an app reset/deletion.

The Engager manual is found within the Engager by first tapping on Settings and then tapping on User manual. Note that you need to have access to the internet to read it.

If you have forgotten or need to change your password you can enter your Username on the Engager or Mobilizer login page and then click on the Forgot Password icon. An automated email will be sent to the email address on your user profile with a link to reset your password.

The email may take a few minutes to arrive. Please check your Spam and Junk folders if it is not in your Inbox shortly after requesting the password reset.