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Remote call – Presenter view

After the presenter has launched a remote call from the dashboard in Engager, they will land on the content piece they selected. Within the unfolded navigation the selected content pieces will be marked with a star, as shown below under the unfolded navigation section. If the presenter has selected several content pieces when launching a remote call, then the presenter will land on the content piece that was in top of the dashboard’s content column.

Folded navigation

The folded navigation is moveable and contains a menu that changes if there is a chat message for the presenter.

Unfolded navigation

When the presenter has unfolded the navigation, the presenter has access to following sections content, users, chat and the ability to end a remote call. The sections are described below.

Left navigation – Content

  • Content pieces that are tagged with “Remote” under the “Channel” meta data group in Mobilizer
  • Filters are available to filter the content – Displayed with filter icon in top left corner
  • The presenter can create custom filters, to have quick access to specific content pieces.Displayed with a star icon, next to the filter icon in top left corner
  • The presenter can also search for content by using the search bar next to the customer filter
  • Content pieces that are selected, when remote call is launched are marked with a star

Left navigation – Users

  • The presenter can always see the participants that are part of the remote call by tapping on “Users” in the left navigation
  • If the participant have joined a call it is marked with green icon as shown in screenshot below, otherwise the icon will be red
  • If the presenter is using HTML content that collects events (responses from doctors), then the events / responses are accessible by tapping on the user name. (shown below)

Audio – Presenter view

Audio settings for presenter are to be found in the unfolded navigation, where the presenter can:

  • Mute/unmute his/hers microphone
  • Mute/unmute all participants. This gives the presenter the possibility to control that participants does not cast their background noise
  • The participant can still unmute themselves if they e.g. have a question for the presenter
  • Mute/unmute each participant
  • Resend notification to participant to allow microphone in the browser, if they have denied access
  • The view indicates who is muted, unmuted and who has note give access to microphone by:
    • Red microphone = Muted
    • White microphone = Un-muted
    • Grey microphone = Have not granted access to microphone

Left navigation – Chat

  • The chat function works as a channel, so the presenter can see and response to all messages from the participants and the participants can see all messages that are posted in the channel.

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